Cancel any time before we confirm your brief and begin preparation: full refund, no questions asked. Work — and the accepted delivery deadline — starts only after payment and a complete brief.
If we cannot accept an order (for example, we can't meet our standard in your city or on your date), or cannot deliver it, you get a full refund automatically.
Your plan has an accepted delivery deadline. If we miss it, you get a full refund. That is the promise.
Once work has started and the deadline is met, the fee is not refundable — including if you change your mind, don't use the plan, or don't like how the night went.
If the plan clearly misses the brief you gave us, request a rebuild within 48 hours of delivery and we will rebuild it once, free. That is the remedy for fit — not a refund.
We verify practical details when we build your plan. But we don't operate the venues: businesses close, and hours, menus, prices and staff change — any of them can have an off night. We make no guarantee about a venue's current status, service or quality on the night, and none of these are grounds for a refund.
Email support@iyunshow.com with your order email address. Approved refunds go back through the original payment channel, typically within 10 business days. Please contact us before filing a payment dispute — we resolve issues directly, and usually fast.
Nothing here limits mandatory consumer rights in your country of residence, including statutory withdrawal rights where they apply. Because every plan is custom preparation built to your brief, requesting immediate preparation may affect withdrawal rights under your local law.
If a plan didn't work out for reasons on our side, we would rather refund you than keep the money.
Operator: Yunshow Interactive Technology (Wuhan) Co., Ltd. (云秀互动科技（武汉）有限公司), Wuhan, China.
Questions or requests: support@iyunshow.com